Knox Locks Ltd: Terms and conditions
Complaints: We always aim to resolve any disputes that we have with our customers. If any problems or concerns arise while the job is being carried out, please raise this with the fitter. Should you be dissatisfied with the outcome, please phone, email or write to our office with full details of the issue. We will respond to your complaint as soon as possible. In the event that we are unable to resolve the matter to your satisfaction, you may pursue through Alternative Dispute Resolution Provider or through the Small Claims Court. On completion of the work, you should inspect the goods and any installation work as soon as conveniently possible and contact us if you believe there is a problem. Our contact details are provided in your contract.
Further Charges. Once we have started work, there are occasions when due to unforeseen circumstances we identify additional work that is required for us to proceed. In such situations we will always advise you of the issue as soon as possible, and confirm any additional cost to you in writing.
Delay outside our Control. If delivery/work is delayed by an event outside our control, we will contact you as soon as possible and take steps to minimise the effect of the delay. Provided we do this, we will not be liable for any delays caused by the event, as long as the work is still completed within a reasonable length of time.
Decoration. We will always “make good” the area we have been working, however we will not be responsible for redecorating the area unless already agreed within the contract.
Waste: The Services we offer do include the removal of any waste from the work.
Your Right to Cancel: Please check your contract which will state whether or not you have a right to cancel. If you do have the right, this section will apply to your contract.
You have a right to cancel this contract without giving any reason. The cancellation period will end 14 days after you receive the goods (if the order is for multiple goods, the cancellation period expires 14 days after the day of the final delivery). In order to cancel goods, you must inform us of your decision by letter, by email, or by returning our cancellation form (below) to us within the 14-day period.
Following cancellation, you must return the unwanted goods at your expense to our address or we will collect unwanted goods from your property at your expense. The goods must be returned to us within 14 days of you informing us that you wish to cancel. The contract price and the original delivery costs will be returned to you within 14 days of return of the goods, or if goods have not yet been delivered to you, within 14 days of you informing us that you wish to cancel, using the same means of payment as you used for the initial transaction.
Please take reasonable care of the goods, we are entitled to deduct an amount from the refund to reflect any loss in value of the goods supplied, if the loss is the result of unnecessary handling of the goods by you.
Once we have delivered the goods, you may want us to start work straight away. To do so, because of the cancellation period, we will need a specific request from you in writing. This will mean you will still have a right to cancel but:
· you will have to pay our labour costs for the work that we have done up to the point when you inform us of your decision to cancel
· we will not collect or remove any goods that we have installed, unless we have offered to do so
· you may remove the goods yourself and return them to us at the above address and at your own expense within 14 days of informing us of your decision to cancel, unless this was offered by us
· we may reduce any reimbursement to take account of the loss in value of the goods caused by any handling by you
You lose your right to cancel a service contract that has been fully performed within the cancellation period, providing you requested this and acknowledged that the right to cancel would be lost.
This does not affect your legal rights as a consumer if the goods are faulty or not as described.