Key Components of our Privacy Statement, like any business handling personal data, we have a legal obligation to inform our clients about our data practices. The key details include:
- Information Collected: This usually involves basic contact and identity data necessary to provide services, such as your name, address, email, and telephone number. We may also collect technical data like your IP address when you use our website.
- Purpose of Data Use: The primary use is for internal record keeping and to contact you to deliver requested products and services (e.g., booking an appointment). We may occasionally use data for market research or promotional emails if you opt-in.
- Data Sharing: As reputable locksmiths we do not sell or lease personal information to third parties for marketing purposes. Data is only shared with trusted third-party service providers (like IT support or their database host) as necessary to perform the service, or if required by law (e.g., court order, fraud prevention).
- Data Security: We commit to having suitable physical, electronic, and managerial procedures in place to prevent unauthorized access or disclosure of your information.
- Data Retention: Information is kept only for as long as is necessary for the relevant activity or as required by law (e.g., for tax/accounting purposes).
- Use of Cookies: Our websites may use cookies for analytical and functional purposes (e.g., Google Analytics) to improve user experience, with options for users to manage cookie preferences.
- Your Rights (under GDPR): You have several rights regarding your data, including the right to:
- Access a copy of the information held about you.
- Request correction of inaccurate or incomplete data.
- Ask for your data to be deleted or for its processing to be restricted.
- Object to the processing of your data.
- Withdraw consent for specific data use at any time.